MY Reward$

Questions

Got Questions?

Got questions about the MY Reward$ program? Maybe this list of frequently asked questions can help.

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What is the MAPCO MY Reward$ Program?

MAPCO MY Reward$ transforms your MAPCO convenience store experience. Every purchase counts toward your next reward. The more you shop, the more you save. MAPCO MY Reward$ program was designed with you in mind. The program is convenient, easy to use and valuable. You can pinpoint the rewards that matter most to you: gas discounts*, free in-store items, clubs or limited-time promotions.

*Gas Discounts are available at participating locations
**By participating in the MAPCO MY Reward$ program, members agree to accept the terms and conditions governing its use. MAPCO Express, Inc. reserves the right to change, suspend or discontinue the program at any time.

How do I use my MAPCO MY Reward$ card at the pump?

Before fueling, press "YES" to the first question, "ARE YOU A MAPCO MY REWARD$ MEMBER?" Then, immediately insert your MAPCO MY Reward$ card when prompted and remove quickly. (If card was not read, please see cashier). The customer has the option to completely bypass the prompt by ignoring the question and either inserting a credit card at the pump or lifting the nozzle to pay inside.

If paying inside - lift nozzle and begin fueling at the prompt, "INSERT CARD OR BEGIN FUELING." Once sale is complete, please go inside and pay cashier.

If paying at the pump - insert your credit card or PrePaid card at the prompt, "INSERT CARD OR BEGIN FUELING" and remove quickly. (If card was not read, please see cashier.) Lift nozzle and begin fueling. Your sale is complete once the pump asks you if you would like a receipt.

Whom should I contact if I have a question or encounter a problem?

Any store Team Member will be happy to assist in answering questions or solving any problems you may be experiencing. You can also call our Guest Services Team at
1-877-722-4664 (Monday - Friday, 8:00 AM - 5:00 PM CST) for assistance. They are also available by email at LoyaltyConcerns@mapcoexpress.com

How do I update my profile to receive exclusive offers?

To ensure you're receiving all of our exclusive offers, you will need to opt-in for emails. To opt-in, log in to your MY Reward$ account and hover over the welcome tab in the right hand corner. Once a drop down menu appears, click on Profile. On the left-hand side, click on email preferences, choose the items you would like to opt-in for and click save.

Can I get a duplicate card to match my current card number?

At this time, duplicate full-size cards or key-tag cards are not available. Because each individual customer has unique shopping habits, we encourage you to have your own personal card number. By doing this, we will be able to provide special offers and incentives that are specifically targeted to you.

Do I need a physical MAPCO MY Reward$ card to receive discounts?

No, we recently launched "Cardless Registration" so members can sign up with just their name, email and phone number. Cardless Members just use their phone number to access their account at the pump and inside at the point of sale.

Will my points expire?

Points earned on a MAPCO MY Reward$ Membership Card expire after 9 months of account inactivity. Inactivity is defined as no card swipe in store or at pump within 9 months.

My neighbor received special offers via email - Why?

Our special offers are sent to registered card holders with a valid email address on file. They are targeted to customers based upon purchase history and our perception of what coupons or promotions you would enjoy most!

How do I update my information?

Visit mapcorewards.com and log into your account by inputting your MY Reward$ card # and PIN, then once validated, click on “Account Info”. There you will be able to edit your profile, update your reward selections, etc.

What are MAPCO MY Reward$ clubs?

When you become a MAPCO MY Reward$ member, you're automatically enrolled in all of our Clubs. Every time you buy a select product and use your MAPCO MY Reward$ card, your account is credited with a club purchase. After you have made the correct amount of qualifying purchases, you are instantly rewarded free item on your next purchase.

My Brand: DOUBLE points on all MY brand products

Milk: Buy 10 gallons, get the 11th Free

Prepaid: ALL prepaid cards earn DOUBLE points per $1—excludes MAPCO gift cards.

What can I do at the MAPCO MY Reward$ In-store kiosk?

For those of you who may not have internet access at home or at the office, you can manage your MAPCO MY Reward$ account right at the MAPCO MY Reward$ in-store kiosk. The MAPCO My Reward$ in-store kiosk allows you to register your MAPCO My Reward$ card, select reward levels and manage your account.

Why should I become a MAPCO MY Reward$ member?

Why wouldn’t you become a MAPCO MY Reward$ member? Every purchase counts towards your next reward. The program has been designed with you in mind. You can pinpoint the rewards that matter most to you: Gas Discounts (*), Free in-store items or gift cards.

Why should I pre-select my reward levels and reward items?

MAPCO MY Reward$ system was developed for simplicity and convenience. By pre-selecting your rewards at mapcorewards.com or via in-store kiosk, you eliminate the extra hassle at checkout. No need to search for reward coupons or be asked every time you come in if you want to redeem reward. You select the reward and when to be rewarded and the system automatically rewards you. Pre-selection eliminates long lines at checkout and puts you in control of your rewards program.

*Points cannot be redeemed until they have been pre-selected. To pre-select rewards, visit mapcorewards.com or the MAPCO MY Reward$ kiosk, login and select “My Rewards”.

Why do some MAPCO locations not offer gas discounts for MY Reward$ members?

In some states, MAPCO and all other gasoline companies are prohibited from discounting gas. Please visit mapcorewards.com for specific locations that offer gas discount.

Why should I register MY MAPCO MY Reward$ Card?

As a registered member you receive additional benefits and savings which may include gas discounts and special offers. In addition, only registered members are automatically entered into MAPCO Giveaways.

Where can I register to become a MAPCO MY Reward$ Member?

You can register your MAPCO MY Reward$ card Online at mapcorewards.com or at in-store kiosk located in any participating MAPCO Express.

How do I register my MAPCO MY Reward$ card online?

Pick up a free MAPCO MY Reward$ card at any participating MAPCO location. Logon to mapcorewards.com and click on the "Create account". You will be required to input your title, name, address, city, state, zip code, email address, phone number, and birthday and PIN number. OR at the MAPCO MY Rewards In-store kiosk Pick up a free MAPCO MY Reward$ card at any participating MAPCO location. Simply swipe your card at the MAPCO MY Reward$ in-store kiosk and follow the prompts to “Create Account". You will be required to input your title, name, address, city, state, zip code, email address, phone number, and birthday and PIN number. OR Call Customer Service You can call our Customer Service center at (Monday-Friday, 8:30 AM-5:30 PM EST). We will fill in the required information over the phone.

Do I have to register my MAPCO MY Reward$ card?

While it is not mandatory to register your MAPCO MY Reward$ card, it is strongly recommended. While all customers are eligible to earn and redeem for in-store products and/or gas discounts, those that register their card will receive additional benefits that are exclusive to registered customers only.

I lost my card, what should I do?

If your card is registered there are three ways to report a card lost or stolen.

Go online to mapcorewards.com and login to you account using your email address and PIN number. Select the option for "Account Info/Change Card ID." To transfer your points and profile to a new card, pick up a new card at any participating MAPCO a location and then return to mapcorewards.com and login to replace your Lost/Stolen card with your new card.

Visit the MAPCO MY Reward$ in-store kiosk located inside the store and click on "MY Rewards”. You will need to provide one of the following groups of information so that we can validate your information: MAPCO MY Reward$ card number and PIN, email address and PIN number. With this information we are able to block your card lost/stolen. Next, you will be instructed to enter your replacement card number. You can pick up a replacement card from any sales associate.

If your card is not registered and/or you have not protected your account with a PIN, it may be difficult to locate your account and protect your points. In this case, please call our Customer Service center 1-877-722-4664 (Monday – Friday, 9:30 AM - 6:30 PM EST), for assistance.

How do I earn more points?

Every time you make a purchase, excluding restricted items, you will receive points for that transaction. 10 points are awarded per dollar spent on merchandise and 5 points are awarded per gallon of fuel purchased. We may also have items that will be designated as Bonus Point items, where you will receive extra points in addition to your regular base points just for purchasing that particular item or items. Please visit mapcorewards.com for complete program and bonus points.

What items are not eligible for point accrual?

Restricted items are items that are not eligible for point accrual. At this time restricted items include tobacco, alcohol, lottery, money orders, in-store restaurant, and all MAPCO gift cards. These items are legally restricted by law in select areas. Please visit your local store for details or at mapcorewards.com.

How do I redeem my points?

Redeeming points is very easy. Simply scan your MY Reward$ card at checkout time and system will automatically reward pre-selected item*. The number of points required for that reward is then subtracted from your total points balance.

*Please remember that you must pre-select your reward items prior to redeeming reward. Visit mapcorewards.com or in-store kiosk to pre-select rewards.

How do I check my points balance?

You have three options for checking your points balance.

Your point balance is printed on the MAPCO MY Reward$ receipt after each transaction.

Scan your MAPCO MY Reward$ Membership card at the MAPCO MY Reward$ in-store kiosk and log into your account, your current points balance will be displayed at the top of the screen.

View your points balance, club program status and account activity on the web at mapcorewards.com

What is a Club Reward?

When you become a MAPCO MY Reward$ member, you're automatically enrolled in all of our Clubs. Every time you buy a club item or other select products and use your MAPCO MY Reward$ card, your account is credited with a club purchase. After you have made the correct amount of qualifying purchases, you are instantly rewarded free item on your next purchase. Upon checkout, simply swipe you’re MY Reward$ card and system will automatically reward your club item. A complete list of MY Reward$ clubs can be viewed on in-store kiosk or online at mapcorewards.com.

Is there any means of securing the card against misuse?

Yes. You may use the MAPCO MY Reward$ in-store kiosk or your online account at mapcorewards.com to create a Personal Identification Number (PIN). After having created a PIN, any attempt to redeem points with your card number will result in a request for this PIN number. If you protect the value of your PIN, no one else will be able to redeem points from your account.

What MAPCO locations with restaurants will be open during Thanksgiving?

Store # Address City State
7539 1126 6th Ave SE Decatur AL
7543 3227 Point Mallard pkwy SE  Decatur AL
7504 7131 University Dr Huntsville AL
5150 43118 US Hwy 72 Stevenson AL
5130 5101 Oscar Baxter Blvd Tuscaloosa AL
7515 2301 North Reynolds Rd Bryant AR
7526 545 East Dave Ward Conway AR
7506 4139 Central Ave Hot Springs AR
7518 8101 Stagecoach Rd Little Rock AR
7501 10340 Hwy 107 Sherwood AR
7531 3615 Kiehl Avenue Sherwood AR
3154 1030 Hwy 78 North Wheatley AR
3622 741 Riverbend Road Dalton GA
3627 1210 Dawnville Rd NE Dalton GA
3629 2618 Hwy 193 Flintstone GA
3640 8040 Hwy 27 N Rock Springs GA
3524 405 Hwy 299 Wildwood GA
7520 5301 Bardstown Rd Louisville KY
7522 6514 Preston Hwy Louisville KY
7529 10642 Dixie Hwy Louisville KY
7503 100 Segler Drive Oak Grove KY
3405 1101 Bell Road Antioch TN
3212 8009 Moore's Lane Brentwood TN
3534 100 West 20th St. Chattanooga TN
3536 8604 N. Hickory Valley Rd Chattanooga TN
3542 2727 Rossville Blvd Chattanooga TN
3673 1265 E. Third St. Chattanooga TN
3680 6514 Ringgold Rd Chattanooga TN
3683 314 Morrison Springs Rd Chattanooga TN
3687 7701 Lee Hwy Chattanooga TN
3690 8107 Standifer Gap Rd Chattanooga TN
7502 2099 Wilma Rudolph Blvd. Clarksville TN
7508 1775 Madison St Clarksville TN
7509 1500 Tiny Town Road Clarksville TN
7514 2491 Fort Campbell Blvd Clarksville TN
7523 380 Warfield Blvd Clarksville TN
1028 8631 Hwy 25 East Cross Plains TN
3340 1100 Hillsboro Road Franklin TN
3428 1501 New Highway 96 West Franklin TN
3543 140 Rowland Drive Jasper TN
3208 111 Luyben Hills Rd. Kingston Springs TN
3064 240 Hwy 109 N. @ I-40 Lebanon TN
3354 667 South Hartman Drive Lebanon TN
3200 1311 Neely's Bend Rd. Madison TN
3418 1516 Gallatin Pike South Madison TN
3406 2010 NW Broad Street Murfreesboro TN
3195 4677 Trousdale Drive Nashville TN
3220 2827 Smith Springs Rd. Nashville TN
1007 2732 York Road Pleasant View TN
7525 404 South Broadway Portland TN
3672 315 E. Lincoln St Tullahoma TN
4065 13200 Kingston Avenue Chester VA
4058 4707 County Drive Disputanta VA
4050 626 Warrenton Road Fredericksburg VA
4064 6460 Boydton Plank Rd Petersburg VA
4062 10007 James Madison Hwy Warrenton VA